Health & Safety
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Health and safety
Your health and safety is of paramount importance to us and is constantly reviewed in line with current regulations. Please notify a member of staff if you notice any area of concern so immediate action can be taken.
Patient safety charter
Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:
We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manager all risks and incidents. The goal is continuous improvement in our care and service to you.
The Practice Manager has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.
Please contact the practice manager if you have any questions or concerns.
I have been there for 15 years! Andrew is fantastic at giving painless applications and has a very professional and warm attitude towards the patients. I would give higher than 5 stars if I could.
I have been with Dr Andrew since January 2024, and I am very happy with his good care and professional, confident, reassuring approach. The communication is very clear. All the staff at Haymarket Dental are very welcoming and helpful.
Recently, I needed emergency treatment, and I was seen within two days. This really is a great dental practice. Thank you for everything so far.
After doing some research online, I decided to enquire about composite bonding and teeth whitening. Dr Kiki and Emma have been truly amazing. I highly recommend them as they won’t disappoint! With their help, they have allowed me to achieve my perfect smile, making me feel so much more confident in myself. As someone who has always felt insecure about their smile, I cannot thank these two enough for the work they have done!
The practice staff are knowledgeable, friendly, kind and compassionate. Often, dental appointments can be unnerving and cause anxiety. However, since being welcomed into the practice, I look forward to visiting Haymarket Dental as the team here appreciates their clients and always goes the extra mile to ensure satisfaction.
Tooth agony. After receiving great advice from Andrew Norman, I got a root canal treatment. After 3 visits, the treatment has been successful. The procedure was well explained throughout. It wasn’t painful, and I even got to see my X-ray at the end with an explanation of what happened. Andrew put me at ease during the treatment. So highly recommended.
Having completed Invisalign at my local dentist, I spent some time looking for somewhere to have some Composite Bonding done to finish up my smile. Well, I’m over the moon that I found this place, and in particular, Dr Kiki Norman. The initial consultation inspired me to believe that I had come to the right place. So enthusiastic, and everything was explained very well.
Then, the actual procedure and the results. Again, the Team were just amazing and seeing the look on their faces as it all came together was great.
I’ve not stopped smiling since I had the work done, and the compliments have been non-stop. By far, the biggest thing for me was to have a natural-looking smile at the end, and she nailed it! Thank you.
I have been visiting Alison at Haymarket Dental for a few years now, and I’ve always had a very pleasant and comfortable experience with her. She’s always happy to answer any questions I have and makes me feel welcome. I am usually a very anxious dental patient, but she is able to put me at ease and make any required procedure painless, including a recent crown I had put in. If you’re looking for a caring and gentle dentist, I’d highly recommend Alison.
